Privacy Policy

Our Privacy Mission

First Alert provides subscribers numerous advanced-technology security and automation services not available anywhere else on the market. We are sensitive to the private nature of the information you provide to us over the internet.

Our privacy policy is designed to maximize your ability to protect your personal, private data while at the same time giving you the opportunity to remotely monitor and access your security system. Our mission in implementing this privacy policy is to, first, protect your personal information, and second, use it only to provide you with the highest quality services always for your own benefit and exclusively on your behalf.

This policy states our privacy practices for you, the subscriber, and your use of the http://www.FirstAlert.com/ website, our Mobile site, our Voice Portal, and all interactions between you and First Alert. Please read the Privacy Policy carefully.

Information Collection and Use

First Alert collects ands stores personally identifiable information about you only when you expressly and knowingly provide it. You provide us basic contact information such as name, address, phone number and email address. When you subscribe to our services, you provide us your personal preferences (e.g., unit description, sensor names) in order for us to personalize your services. However, we do not knowingly collect personal information from children under the age of thirteen.

We will use your personally identifiable information only to provide you the best possible services - to personalize the services delivered to you or notify you of technical issues or changes in our services. If you opt-in, we may contact you periodically to participate in our market research efforts so that we may improve our services to meet your needs.

Information Sharing

First Alert will not disclose your personally identifiable information to any other entity except:

To your dealer, the company through which you subscribed to our services. Your dealer has the right to use the information only in conformance with their privacy policy, but your dealer has no right to share the information with any third party not directly servicing your account. Accordingly, if you have any concerns about how your dealer will respect your privacy, please refer to their privacy policy before providing us - and therefore them - with any information.
when you have opted in to share the information with the entity.
when we need to share the information with an entity who works on our behalf to provide the services. (These entities do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.)
in response to a legal order, or when First Alert believes you have acted in violation of your dealer's terms of use.

To be clear, First Alert will not provide your personally identifiable information to our advertisers, advertising servers, or advertising agencies.

Information Protection

First Alert has security measures in place to protect the loss, misuse, and alteration of your information. We protect your information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections.

Viewing, Updating, and Deleting Information

You may view, update, or delete your personally identifiable information at any time by following the links at http://www.firstalert.com/ to your profile and address book pages. These changes will be immediately made to our records. If you wish to stop notifications, you may do so through the website.

Changes to your user profile will not affect the records of your dealer. You should contact your dealer directly to make changes to its records.

Cookies

We employ cookie technology to help you move faster through the user interfaces portion of the Service. When you access the First Alert user interfaces, we place a cookie on your computer.

A cookie is a string of information sent by a user interface and stored on your hard drive or temporarily in your computer's memory. This allows the user interfaces to recognize you as you move through the user interfaces. At your discretion, First Alert may store and access cookies on your machine to allow you to bypass the process of re-entering your username each time you access the First Alert website.

Privacy Policy Changes

First Alert may from time to time revise this privacy policy. If we make material changes, we will post the new policy on our website and notify you of the changes.

Contact Information

If you have any questions, concerns, or suggestions regarding this privacy policy contact us at:

info@FirstAlert.com